![]() Avoid using the port replicators, USB hubs, and so on. Ensure that the USB dongle is connected directly to your computer.Previously paired mouse no longer works on the computer. If the battery is fully depleted, the battery-status light will not turn on. Check if the battery-status light is flashing amber ten times, indicating that the battery power is low. Turn the mouse and keyboard off, and then turn it on again.If the battery is exhausted, replace it with a new one.Wireless pairing error message is received while pairing the mouse and keyboard with the computer. Unable to pair the mouse and keyboard with the computer. Turn the mouse off, and then turn it on.No response when the left or right mouse button is pressed. For more information, see the documentation that came with your computer. Turn off then on, and then turn on the Bluetooth.Ensure that the mouse and keyboard are set to Bluetooth Low Energy (BLE) mode in your computer.Check if the operating system is Windows 10, Windows 8, Chrome, Android. ![]() Check if the battery-status light is flashing amber, indicating that the battery power is low.
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